DELIVERY

Since all our products are electronic, you can download your ebook immediately after purchasing.
In some cases related to the email system, it is possible that the email will send the download link to you that is delayed.
Please wait up to 24 hours, we always make sure you receive the download link no later than 3-6 hours.

REFUNDS

~We will give you a full refund if your situation falls into one of these 2 cases:
  • The (eBook,Audiobook) you downloaded is not as advertised.
  • You receive an error when trying to open the (eBook,Audiobook).
~We will give you a partial refund if your situation falls into:
- Sometimes eBooks lost some few pages in the conversion process in this case it may be some pages missing so in this situation we give a partial refund, but 99% the eBooks are completed.

Anything else – contact us and we’ll figure it our to make you happy with the purchase.

~We will NOT issue a refund if your situation falls into one of these cases:
  • You purchased the eBook because you thought that this was a physical book. We have made it very clear that our products are electronic and not physical in the description as well as the title of the product.
  • You don’t need the eBook anymore due to unforeseen circumstances (dropping classes, professors changing books, etc.).
  • You wanted another title but mistook the eBook you bought for that title. We have included in great detail the cover, title, ISBNs, Amazon description of the 
    eBook so there is no way that you can mistake this eBook for another.
  • The page numbers of the eBook differ from those of the hardcopy. It is common knowledge that some types of eBooks (especially EPUB, MOBI, AZW) do not have the same page numbers as the their hardcopy counterparts. Please contact us first about the page numbers before purchasing.

The refund money will be funded back to your Bank Account within 3 – 5 business days.

For customer complaints please contact us at: info@ebookkiss.com